One of the big worries about going to a mechanic, is getting the run-around or being told one thing and it is something else. I recently took my 2003 F150 in to the N North Valley location thinking I needed the coil packs and plugs changed. Higher labor job. Turns out that the packs were good, just loose. This was communicated to me and at the same time the higher labor cost was knocked down to a diagnostic charge. Totally did me a solid. I swear by this place and will have my cars only serviced here. Thank you guys!